Strategy and implementation can easily become disconnected; there are simply too many distractions that test organizational discipline.

Effective measurement – setting performance goals and milestones and tracking progress against them – keeps you on track by reporting the effectiveness of your strategy and the progress your organization is making toward its goals.

Leveraging key data from your customer base and markets means you can set realistic goals and benchmarks that will have a measurable impact on your business performance. Track the performance of your products, channels, your brand and your people. Demonstrate the ROI of all strategic and marketing initiatives. Know what’s working and what isn’t in time to adjust.

Work with us to track, measure and report on your key performance initiatives and programs and you’ll ensure that effort and resources aren’t wasted, employees aren’t frustrated, and your performance is on track to achieve objectives.


Related Services

  • MCIF
  • Performance scorecard
  • Marketing and campaign performance
  • Branch performance
  • Customer and associate engagement

  • Learn more about our Measurement services »


We started 2011 with what seemed insurmountable goals. Yet we ended the year having achieved our combined deposit goals, blew away our Investment results, met our plan on debit card income beat our Mortgage numbers and I believe also beat our Commercial Loan numbers. While certainly we know it is all of those folks on the front line that drove those results, we could not have done it without the expert leadership, analytical, creative and project management talent of all of you! I feel fortunate to have all of you there with us, not as “an outside vendor” like so many “agencies” can be. Rather truly an integrated partner in developing our strategy and driving it to execution. Any bank should count themselves lucky to have you as partners in their efforts!
— SVP Consumer & Small Business Banking, New England bank